How can we help your stride?
Find answers to common questions about tracking precision, offline navigation, and data privacy. Expert support for peak performance.
How does RunRoute generate routes?
RunRoute intelligently generates routes based on your selected distance, starting location, and preferred route type, helping you discover new paths for walking, running, or cycling.
Can I save routes for future workouts?
Yes. You can save your favorite routes and access them anytime for future activities.
Can I review my past activities?
Yes. RunRoute maintains a history of your completed workouts, including route details and performance statistics.
What workout metrics are recorded?
Each activity records key metrics such as distance, duration, pace, and the GPS route you completed.
What route types can I create?
RunRoute supports multiple route options, including Loop, Out & Back, Point-to-Point, and Custom Routes.
Can I modify a generated route?
Yes. You can edit or regenerate a route before starting your activity.
Does RunRoute continue tracking if I lock my phone?
Yes. Tracking continues in the background while your screen is locked or you're using another app.
Can I use RunRoute in unfamiliar areas?
Yes. RunRoute helps you confidently explore new locations by generating routes based on your chosen starting point and distance.
Why does RunRoute require location access?
Location access is essential for generating routes, tracking your movement, measuring workout statistics, and recording completed activities.
Is my workout data secure?
Yes. Your workout data is securely stored and handled in accordance with our Privacy Policy.
Can I delete my activity history?
Yes. You have full control over your activity history and can remove recorded workouts whenever you choose.
Does RunRoute share my location with anyone?
No. Your location data is never shared without your explicit permission.
Are my routes and activities automatically synced?
Yes. When you're signed in, your saved routes and workout history are automatically synchronized with your account.
What happens if I lose my internet connection during a workout?
Your activity continues to be tracked using GPS. Any pending data will sync automatically once your internet connection is restored.
Why isn't my activity syncing?
If your activities aren't syncing, check your internet connection, ensure you're signed in, and verify that synchronization is enabled. If the issue persists, contact our support team.
Can I access my data on multiple devices?
Yes. Sign in with the same account to access your synchronized routes and activity history across supported devices.
Still have questions?
Our technical support team is available 24/7 to help you optimize your training experience.